Coronavirus Safety Protocols

On Arrival

Our hotel transport is thoroughly sanitised internally and externally prior to each guest transfer and is equipped with a hand sanitieser for your use.

Drivers will wear face masks at all times.

Porters and managers will greet guests with folded hands, while maintaining a safe distance, with no physical contact.

Hand wash sink/hand sanitisers and disinfectant wipes is available at the entrance of the lobby.

All guests will undergo temperature checks at the entrance before entering the hotel. Guests running a temperature of more than 37.5 degrees Celsius will be met by the first aid team and advise further course of action.

Handbag trays will be sanitised after every baggage scan

Guest Check in and Check out Experience

Guests arriving from restricted countries or regions will be required to share detailed information, as prescribed by the Ministry of Tourism’s protocols, prior to arrival.

All information required for registration will be requested in advance to reduce the time spent upon arrival.

Digitised check-out formalities with e-bills and online payments will be available on request.

Guests are requested to advise check-out plans at least an hour prior so that the bills can be prepared in time for the check-out. We advise guests to pay via mpesa or debit/visa card.

Housekeeping

There will be continuous cleaning and sanitisation of all touch points in the lobby and other public areas such as counter tops, telephones, door handles, elevator buttons, railings and lobby and guest corridor furniture.

Staff members stationed both outside and inside laundry rooms will ensure no more than 25% capacity at any time so that safe distances are maintained.

Carpets will be vacuumed and floors mopped with disinfectant solution on a regular basis.

Deep cleaning of rooms will be done with extra focus on surfaces such as door handles, knobs, remote controls, writing tables, switches, telephones, Washroom handles, health faucets, and doors. All occupied rooms are sanitized by use of a fogging machine during check out.

In case of a double door at the entrance, one set of doors will be left open so that guests do not have to touch door handles.

Pillows, Cushions, sheets, Duvet covers, shower curtains, duvets and all Linen will be sent to the laundry for cleaning after each guest departure.

Ash trays in smoking areas will be cleaned and sanitised regularly

Signage will be present in the lobby for maintaining safe distances from staff and other guests.

Heavy curtains, sheer curtains, blinds, rugs, upholstered furniture and head board cladded with fabric will be deep cleaned after every departure.

All used glassware will be washed in a dishwasher for high temperature cleaning. All the glassware in the room will also be washed in a dishwasher using the same process and only then placed in the room, prior to check-in.

Hand rail, staircase and staircase landing in re exit areas will be cleaned every day.

Restaurant & Bar

A space of 1.5 m will be maintained between tables/seats

Credit card machines will be sanitised before and after every use. Staff will sanitise hands before holding the card machines or exchanging any currency.

All tables and chairs will be sanitised before and after every meal period and after every guest use.

Sanitiser/disinfectant wipes will be presented to the guest along with all bill folders.

Staff will wear disposable gloves, and face masks which will be changed upon returning from a break.

Bartenders will wear and frequently change disposable gloves when working at bar counters.

Hostess desk, phone and charger will be disinfected every 30 minutes or after every use.

Signage will be present in the lobby for maintaining safe distances from staff and other guests.

Chopping boards, cooking pots and equipment will be sanitised in a food grade sanitising sink.

Access doors will be left open during meal periods. If the door needs to be kept shut, assistance will be offered so guests do not have to touch handles. Reserved dining hours will be maintained.

Equipment such as ice crusher machines, ice machine doors, induction surfaces, cutlery trolleys, cookie containers, tea selection boxes, etc. will be sanitised after every use or on a frequent basis.

Room & Pool Service

Service staff will wear disposable gloves, face masks, face shields and carry hand sanitisers. Guests will be greeted with folded hands maintaining a safe distance.

All dishes will be covered with a cloche.

Canned and bottled beverages will be opened by the server only after seeking guests’ permission.

Lounge umbrella stand and side table will be sanitised after each use.

Kitchen

Kitchen staff will enter the kitchen in fresh uniform, hair nets, chef caps and aprons. On each occasion, they will wash their hands prior to entering the kitchen.

Staff will wear face masks. Gloves will be worn in all areas of the kitchen other than at the hot cooking range. Gloves will be changed and hands washed after every task.

All staff movement will be clockwise to reduce crossing with each other and maintain a safe distance.

All surfaces and table tops will be cleaned with a sanitising solution after every use.

All fruits and vegetables will be washed in 50 PPM chlorine before entering the hotel as well as the kitchen.

Grocery packets will be sprayed with 100 PPM chlorine or quarantined away from the main building. Meat, poultry and seafood will be washed and sanitised thoroughly.

Gym

All equipment has been spaced to give a reasonable distance.

Hand sanitizers and disinfectant wipes will be placed in the gym for guests’ use.

All equipment including stretching mats will be sanitised after every guest’s use.

TV and music system remotes will be sanitised after each guest’s use.

All touch points, including door knobs, switch plates, thermostats, etc. will be sanitised after each guest’s use.

Swimming Pool

Chlorine dosage will be monitored regularly and maintained at 0.8 – 1 PPM. A chlorine level of 1.5 is maintained to eliminate the survival of any virus and bacteria.

Pool towels will be given upon request and pool loungers will be sanitised after each guest’s use.

Pool furniture will be arranged to ensure that a safe distance is maintained.

Towel basket will be sanitised before placing fresh towels, with no more than two fresh towels per basket.

Conference Space

Conference Space will be re configured to maintain a distance of 1.5 m between seats.

Additional sanitising stations outside the conference spaces.

Regular cleaning of conference furniture, door knobs, thermostats and stationery.

Laundry

Laundry staff will wear face masks and disposable gloves.

All laundry hangers, laundry bags, wicker baskets and will be sanitised before and after laundry delivery.

Separate canvas bags will be used to transport soiled and fresh linen from guest rooms to housekeeping and laundry to avoid cross contamination.

Our hygiene products specialists, Diversey is the world leader in cleaning, hygiene and sanitation solutions, with expertise that reaches all industry sectors including food & beverage, lodging, building care, retail and hospitals.

Coming in and going out

Disposable face masks will be available for guests should they require one, whenever they are leaving the hotel and upon checking out.

Shopping and sightseeing information will be shared electronically through e-mail. In case a printed copy of information is shared, it will be disinfected prior to handing over and safely disposed of after use.

Temperature reading will be taken for all in-house guests once each day. For guests running a temperature of more than 37.5 degrees Celsius, our hotel health & safety manager will be called to provide medical assistance and advise further course of action.

Cellular phone chargers and power banks provided for guest use will be sanitised after each use.

All parcels, courier items, shopping bags, etc. received or given to guests will be sanitised before entering the hotel and the guests’ room.

Materials and Receiving

All receiving staff will wear face masks and disposable gloves.

All materials, boxes, crates, sealed packets and trolleys will be sprayed with disinfectant.

Vendors will follow recognised food safety standards as accredited by reputed certification bodies to ensure safe manufacturing, handling and delivery practices.

Vendor vehicles will be allowed inside the hotel premises a er thorough sanitisation. Body temperature will be checked for the driver, delivery person or loader at hotel entrance to ensure their temperature is below 37.5 degrees Celsius, or else they will not be permitted inside.

A self-declaration will be taken from all the vendors before they enter the hotel Receiving Gate confirming that they do not have any flu like symptoms such as cough, cold or a sore throat.

A Message From Our Chairman

I hope that you, your family and friends are safe and in good health at this time.

COVID-19 pandemic has forced upon us changes in how we will travel and explore our world with an innate sense of caution for our wellbeing.

The Tamarind Group has always prioritised the health and wellbeing of our guests and colleagues with exacting standards of cleanliness and hygiene. We take this opportunity to assure you that we have used this time to implement even more detailed measures, in keeping with World Health Organization and Ministry of Tourism guidelines. Our hotels have always been recognised for their meticulous Housekeeping standards, visible to our guests from the moment they enter. Each one of us now stand committed to being industry leaders when it comes to guest and employee safety as we are confronted with COVID-19.

Our guests have been extremely appreciative of the measures we are taking for their safety. Equally our colleagues have welcomed these initiatives. All enhanced processes are supervised by our dedicated Health & Safety Manager, as well as senior members of our management teams.

The contents of this page will give you an insight into the measures we are taking to ensure your safety and wellbeing in the true spirit of the Tamarind Group: with the guests and our staff at the heart of everything we do.

I would like to thank you for your continued support and urge you to share your feedback or suggestions with us at any time.

Warm regards

Martin Dunford